Date: Tue, 19 May 1998 17:49:02 -0700 (PDT)
From: Ralph Pearson <rpearson@noc.netcom.net>
To: network-ops@noc.netcom.net
Subject: INCIDENT REPORT - Muzak Down (fwd)


I don't know if this is legit, but I thought I'd forward it for your
info/amusement.


Forwarded message:
> From Paul.Kohler@corp.netcom.com Tue May 19 17:36:35 1998
> X-Lotus-FromDomain: NETCOM
> From: "Paul Kohler" <Paul.Kohler@corp.netcom.com>
> To: "Support-All" <Support-All@corp.netcom.com>,
>         "Call Center Operations" <Call.Center.Operations@corp.netcom.com>,
>         "Michele Compton" <Michele.Compton@corp.netcom.com>,
>         "Eric Kiser" <Eric.Kiser@corp.netcom.com>,
>         "Netcom Admin Assists Committee" <Netcom.Admin.Assists.Committee@corp.netcom.com>,
>         "Netcom Managers" <Netcom.Managers@corp.netcom.com>,
>         "Netcom Directors" <Netcom.Directors@corp.netcom.com>
> cc: "Ephrem Fung" <Ephrem.Fung@corp.netcom.com>,
>         "Matt Brown" <Matt.Brown@corp.netcom.com>,
>         "Christina McDermott" <Christina.McDermott@corp.netcom.com>,
>         "Robert Howard" <Robert.Howard@corp.netcom.com>,
>         "David Iverson" <David.Iverson@corp.netcom.com>,
>         "Andy Langolf" <Andy.Langolf@corp.netcom.com>,
>         "Chris Barker" <Chris.Barker@corp.netcom.com>,
>         "Help Services" <Help.Services@corp.netcom.com>
> Message-ID: <8825660A.0003C695.00@admin01.corp.netcom.com>
> Date: Tue, 19 May 1998 17:41:14 -0700
> Subject: INCIDENT REPORT - Muzak Down
> Mime-Version: 1.0
> Content-type: text/plain; charset=us-ascii
> 
> Incident Report
> Situation:
> Muzak gives out dead air or static . Muzak is played to a caller who is put
> on hold or is waiting in queue. The caller will experience dead air on the
> San Jose Aspect, San Jose NorTel PBX, and Dallas NorTel PBX, and static
> will be experienced on the Dallas Aspect.
> 
> Cause     :
> A nationwide failure for the Muzak satellite system.
> 
> Actions:
> Muzak was reported to be down in Dallas at 5:10pm Pacific Time. We
> immediately tested both sites to determine it was a down in San Jose also.
> We called into the Muzak 24 hour trouble reporting number to both report
> the problem and get a status.
> 
> Resolution:
> Muzak promised that the problem would be rectified by midnight Pacific
> Time.
> 
> 
> 


-- 
...........................................................................
Ralph Warren Pearson                     Manager, Network Operations Center 
nc0102@netcom.com                Netcom Online Communication Services, Inc.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!