Ticket ID : T0014181 Created By : Steve Rude Created On : 03/29/00 09:54:11 Assigned To : Nicole Carlson State : Open Type : noc SubType : hot Closed On : Site(s) : stv-rd Priority : 666 Affects Service? : No ETA : Reported By : NOC Tools Change History : 03/29/00 10:02:11 Steve Rude created this ticket header. 03/29/00 09:55:32 Steve Rude has added an entry to the ticket. --------------------------------------------------------------------------- 03/29/00 18:00:46 Eddie Northrup has reassigned the ticket from Steve Rude to Froilan Pecson. --------------------------------------------------------------------------- 03/29/00 19:06:06 Froilan Pecson has changed the current status from 'last time seen was in laurens car' to 'last time seen was in laurens car. a covert "cisco mug" recovery operation is suggested.'. --------------------------------------------------------------------------- 03/29/00 23:57:50 Nicole Carlson has reassigned the ticket from Froilan Pecson to Nicole Carlson. --------------------------------------------------------------------------- Entry On : 03/29/00 09:55:32 Entry By : Steve Rude dbname : Service : Closed By : Vendors Involved : Problem Description : mug is pingfailing Customers Affected : rudedogg Active? : No Reason for Escalation : gimme the mug Days Open : 0.9 Hours NT : 22.8 Circuit ID : Modified On : 03/29/00 23:57:50 Modified By : Nicole Carlson Escalate? : No Escalation Started At : NOC Supervisor Paged : No NOC Manager Paged : No TS Director Paged : No NOC Order : 10 NOC Supervisor Paged At : NOC Manager Paged At : TS Director Paged At : Associated Tickets : Assignee Group : NOC Current Status : last time seen was in laurens car. a covert "cisco mug" recovery operation is suggested. Escalation Stopped At : Type of Escalation : Technical Closure Requirements : get james yoem to give steve rude his mug back. Fixed On : 1 : Sent NSS Alloc email? : Source : Submitter Email : Submitter : Steve Rude Added To Ticket On : 03/29/00 09:55:32 Ticket ID : T0014181 Entry : I got a mug at the cisco TAC training yesterday. It was in lauren's trunk, and now it is gone because JAMES YOEM STOLE IT. Im gonna kill him if he doesnt bring it back. (It was a cool mug) NEXT: wtg for james to bring my mug. Submitter : Froilan Pecson Added To Ticket On : 03/29/00 19:05:06 Ticket ID : T0014181 Entry : To diminish our already understaffed NOC by taking the life of such a hardworking person as James Y is counterproductive. I understand your attachment to such a cool memorabilia and sympathize with it's loss, but you must weigh the pros and cons of such action. Please refrain from doing such if at all possible and practice good sound judgement. Perhaps a covert "cisco mug" recovery operation using a slim jim during off-peak hours would be more appropriate. NEXT: Good luck and go in peace. Submitter : Britta Peterson Added To Ticket On : 04/03/00 10:44:44 Ticket ID : T0014181 Entry : More developments: John was the one who said, "here James, have Steve's mug"...so there is more than one guilty party here... Submitter : Britta Peterson Added To Ticket On : 04/03/00 11:01:24 Ticket ID : T0014181 Entry : Well, since James is not planning on giving the mug to Steve, John kindly offered to give Steve his own mug, but now John is "having second thoughts"...supposedly Steve had said "if John drinks out of it first, I won't take it...germs are invisible..." NEXT: ??? Submitter : Britta Peterson Added To Ticket On : 04/04/00 14:15:50 Ticket ID : T0014181 Entry : Dennis Nguyen from Cisco is here onsite to assist us with our Cisco outages, so we have asked him if he could possibly procure Steve another TAC mug... NEXT: await reply from Dennis... :) Submitter : Britta Peterson Added To Ticket On : 04/04/00 14:40:06 Ticket ID : T0014181 Entry : Actually, another update from Steve...supposedly James is bringing the mug to work tomorrow, but Steve isn't holding his breath... Submitter : Britta Peterson Added To Ticket On : 04/05/00 14:13:56 Ticket ID : T0014181 Entry : James forgot this morning, but he says he'll remember the mug tomorrow... NEXT: don't count on James remembering... Submitter : Steve Rude Added To Ticket On : 04/11/00 10:39:59 Ticket ID : T0014181 Entry : ***I HAVE THE MUG*** HORRAY....HORRAY... james finally brought me my mug. next: closing ticket. Ticket ID : T0014181 Created By : Steve Rude Created On : 03/29/00 09:54:11 Assigned To : Britta Peterson State : Closed Type : noc SubType : work Closed On : 04/11/00 10:40:30 Site(s) : stv-rd Priority : 666 Affects Service? : No ETA : Reported By : NOC Tools Change History : 03/29/00 10:02:11 Steve Rude created this ticket header. --------------------------------------------------------------------------- 04/11/00 10:39:59 Steve Rude has added an entry to the ticket. --------------------------------------------------------------------------- 04/11/00 10:40:30 Steve Rude has changed the current status from 'last time seen was in laurens car. a covert "cisco mug" recovery operation is suggested.' to 'up, monitor'. 04/11/00 10:40:30 Steve Rude has closed the ticket. --------------------------------------------------------------------------- Entry On : 04/11/00 10:39:59 Entry By : Steve Rude dbname : Service : Closed By : Steve Rude Vendors Involved : Problem Description : mug is pingfailing Customers Affected : rudedogg Active? : No Reason for Escalation : gimme the mug Days Open : 12.9 Hours NT : 140.2 Circuit ID : Modified On : 04/11/00 10:40:30 Modified By : Steve Rude Escalate? : No Escalation Started At : NOC Supervisor Paged : No NOC Manager Paged : No TS Director Paged : No NOC Order : 60 NOC Supervisor Paged At : NOC Manager Paged At : TS Director Paged At : Associated Tickets : Assignee Group : NOC Current Status : up, monitor Escalation Stopped At : Type of Escalation : Technical Closure Requirements : get james yoem to give steve rude his mug back. Fixed On : 1 : Sent NSS Alloc email? : Source : Submitter Email : Priority :