Entry On : 03/21/00 10:38:25
Entry By : Britta Peterson
Closed By : Britta Peterson
Problem Description : noc.eraser is pingfailing.
Current Status : Searching cubes for eraser.
Customers Affected : No Customers
Active? : No
Days Open : 2.9
Hours NT : 35.6
Modified On : 03/21/00 10:41:22
Modified By : Britta Peterson
Escalate? : No

Submitter : Steve Rude
Added To Ticket On : 03/18/00 11:50:28
Ticket ID : T0012939
Entry : Mar 18 08:27:56 monitor2 wan_monitor:  PING FAILED FOR NOC 
   [noc.eraser.icg.net] ( 209.111.91.231 )
   Mar 18 08:33:16 monitor2 wan_monitor:  PING FAILED FOR NOC 
   [noc.eraser.icg.net] ( 209.111.91.231 )
   Mar 18 08:38:13 monitor2 wan_monitor:  PING FAILED FOR NOC 
   [noc.eraser.icg.net] ( 209.111.91.231 )
   Mar 18 08:43:24 monitor2 wan_monitor:  PING FAILED FOR NOC 
   [noc.eraser.icg.net] 
   
   This has actually been pingfailing for a couple days.  Nobody in NOC noticed.
   (typical).
   
   
   NEXT: check cubes and orafices for eraser.


Submitter : Steve Rude
Added To Ticket On : 03/18/00 11:54:04
Ticket ID : T0012939
Entry : [sjc2677@lobster] ~> c noc.eraser
   PING 209.111.91.231: 64 data bytes
   .....!!!!!!..!.!!.!....!.........!..!.!...!..!....!.!.!!!!.!!...!.!!!!.!!!.!!
   !!.!!!!!!!!!!!!!!!!.!!.........!.!.....^C
   ----209.111.91.231 PING Statistics----
   129 transmitted, 51 received, 100.00% nonsense.
   
   
   hmm, looks like we had a piece of paper to use as an eraser, but it stoped 
   functioning.
   
   NEXT: find eraser in building...


Submitter : John Pignata
Added To Ticket On : 03/19/00 22:47:21
Ticket ID : T0012939
Entry : When I arrived this evening there was an eraser on the floor under the 
   ledge. I've obtained an eraser from a poor, unnamed cube for the purposes of 
   redundancy.
   
   See no evil, hear no evil, erase all sins.
   
   I tested the eraser several times, erasing test pictures of Steve Rude's 
   confused face. 100% good.
   
   NEXT: Monitor whiteboard ledge for erasers


Submitter : Britta Peterson


Added To Ticket On : 03/21/00 10:38:24
Ticket ID : T0012939
Entry : 
   Both erasers are still on the whiteboard ledge (the foam one as well as the 
   one labeled noc.eraser.icg.net)...
   
   I have tested both by erasing the "Steve - late ~8:30" message & they are 
   both still working fine...
   
   [sjc2677@lobster] ~> c noc.eraser
   PING 209.111.91.231: 64 data bytes
   [...]
   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!^C!
   ----209.111.91.231 PING Statistics----
   4999 transmitted, 4999 received, 0.00% packet loss.
   round-trip (ms) min/avg/max = 1.504/1.819/53.874
                   var/sdev/skew/kurt = 0.885/0.941/35.880/1893.002
   
   Since the backup eraser is not labeled, I'm only guessing at its DNS...ah...
   
   [sjc2677@lobster] ~> c noc.eraser2
   PING 209.111.91.232: 64 data bytes
   [...]
   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!^C!
   ----209.111.91.232 PING Statistics----
   3299 transmitted, 3299 received, 0.00% packet loss.
   round-trip (ms) min/avg/max = 1.504/1.819/53.874
                   var/sdev/skew/kurt = 0.885/0.941/35.880/1893.002
   
   We can always reopen this ticket if the erasers go missing again...
   
   
   Closing this ticket...


03/21/00 10:30:54 Britta Peterson has changed the current status from 'Searching cubes for eraser.' to 'eraser found, extra in place for redundancy'.

03/21/00 10:41:22 Britta Peterson has closed the ticket.


Ticket ID : T0012939
Type : noc
SubType : monitor
Site(s) : sjr-ca
Priority : 666
Problem Description : noc.eraser is pingfailing.
Current Status : eraser found, extra in place for redundancy
Created By : Steve Rude
Created On : 03/18/00 11:48:39
Assigned To : Britta Peterson
State : Closed
Type : noc
SubType : monitor
Closed On : 03/21/00 10:41:22
Closed By : Britta Peterson
Affects Service? : No
Reported By : NOC Tools