From nc1421@noc.netcom.net Thu Nov 18 10:35:48 1999
Date: Sun, 29 Mar 1998 10:38:52 -0800 (PST)
From: Britta Peterson <nc1421@noc.netcom.net>
To: incident-reports@noc.netcom.net
Subject: OPERATIONS INCIDENT REPORT: mem-tn


Subject: "The Great Memphis POP Heist"

Incident Information
--------------------

   Ticket Number          : 281332
   Priority               : 1

   Point of failure       : H/W
   Notified via           : NOC
   Service affecting      : Yes

   Start Time             : 03-27-98 21:17
   End Time               : 03-28-98 03:37
   Duration               : Hours: 06 Minutes: 20


Report Detail
-------------

   Problem                : Thieves pilfering our POP in mem-tn 
			    disconnected the UPS before proceeding to load
			    our equipment into their van.  This caused the
			    POP to go down for power reasons first, then
			    for lack of hardware.

   Resolution             : When the FE got to the site, he saw the POP
			    door wide open and the lights on.  He
			    immediately suspected burglary and went to
			    find police.  Nearby, the police had already
			    apprehended the thieves, and the FE was able
			    to identify the stolen equipment as ours. 
			    After the police were finished with their
			    investigation, our equipment was released back
			    to us, and the FE was able to bring it back
			    up, with minor problems still existant (see
			    ticket #281332 for details).

   Prevention             : An alarm system might have prevented this 
			    situation, but we would have much more of a
			    problem with normal dispatches with an alarm
			    system in place.


------------------
Britta Peterson
nc1421
Network Operations
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