From nc0691@noc.netcom.net Thu Nov 18 10:40:44 1999 Date: Sun, 29 Mar 1998 12:03:59 -0800 (PST) From: Jason Newquist To: Network Operations Center , "Level 2 [archaic]" Subject: Re: OPERATIONS INCIDENT REPORT: mem-tn On Sun, 29 Mar 1998, Britta Peterson wrote: > Subject: "The Great Memphis POP Heist" > > Problem : Thieves pilfering our POP in mem-tn > disconnected the UPS before proceeding to load > our equipment into their van. This caused the > POP to go down for power reasons first, then > for lack of hardware. > > Prevention : An alarm system might have prevented this > situation, but we would have much more of a > problem with normal dispatches with an alarm > system in place. A video camera in every POP. It should be mounted on a dual-axis bracket which is remotely administerable via conole. The camera will send video data via MBONE tunnel back to NOC where it will displayed on a 21" monitor in a 260-monitor array (20 screens in each of 13 rows, one screen per POP) in the NOC War Room. With the voice-over-IP expansions putting additional bandwidth in place for a product that no customer will ever use, we will have more than enough space to achieve a constant 24 frames-per-second view of all our POPs, all the time. Phase 2 of this project will include installation of a microphone and speakers, so that we can verbally communicate with people in our POPs without using conventional phone lines. Additionally, we'll be covering the cameras at our various POPs with Halloween masks so ESSC technicians (or thieves) will see the head or a ghoul or some other creature of the night mounted up on the wall and rotating around to watch their every move. With speakers mounted at strategic places around the POP and a voice-distortion algorithm, they will hear a voice from all around them that they just replaced the wrong quad-modem card, or that the Dark Lord still doesn't have console on pm6. -j // Jason R. Newquist // Network Services Support - Project Management