From eolson@noc.netcom.net Thu Nov 18 10:41:09 1999
Date: Fri, 3 Apr 1998 17:27:08 -0800 (PST)
From: Elizabeth Olson <eolson@noc.netcom.net>
To: network-ops@noc.netcom.net
Subject: OPERATIONS INCIDENT REPORT: ballow girlfriend crisis


Incident Information
--------------------

   Ticket Number          : 283043
   Priority               : 1

   Point of failure       : TEL
   Notified via           : NOC
   Service affecting      : YES

   Start Time             : 4-3-98 16:47
   End Time               : 4-3-98 17:24
   Duration               : ~45 mins

Network Incident Information
----------------------------

   Telco                  : PacBell
   Telco Ticket           : N/A

   Customer Base          : NOC
   Service                : Productivity
   Percent Affected       : 100% L1


Report Detail
-------------

   Problem                : Jason Ballow was entrapped on the phone
                            by his evil, non-listening girlfriend despite
                            approximately 8 attempts to get off the phone.

   Resolution             : Kael insisted Ballow put down the phone and
                            resume normal work functions.

   Prevention             : Swap out Ballow's girlfriend for a less
                            verbose model.



- --						  	         - --
Elizabeth Olson					   Network Operations
nc1896@noc.netcom.net		Netcom On-Line Communication Services